Why Choose Ace
Favorite Home Improvement Retailer
Ace Hardware was named the nation’s favorite home improvement retailer in a 2017 study. According to the report, “Ace Hardware, known for its neighborly service and an intense focus on the customer experienced, earned the top spot, with a complete loyalty score of 63%, in a study by Market Force Information.” Market Force also looked at how the top brands fare in operational and product attributes that matter most to our consumers. Ace Hardware ranked first in most categories, with particularly strong marks for ease of finding merchandise, staff service, and knowledge and speedy checkouts.
Partnership with Children’s Miracle Network
Central Illinois Ace has been a proud partner of the Children’s Miracle Network since 1991. During that time, Ace Hardware stores nationwide have raised more than $64 million to support Children’s Miracle Network Hospitals, including children’s hospitals located in communities near Central Illinois Ace stores. We are grateful for the generous support of customers, vendor partners and Ace team members who support this cause.
The Extra Mile Promise™ Guarantee
Central Illinois Ace is proud to offer the Extra Mile Promise™, a guarantee that we have the expert advice and supplies needed to help consumers successfully tackle any paint project with just one trip to the store. Available at participating stores nationwide, this Promise brings to life Ace’s award winning history of helpful and neighborly service, paired with Ace’s huge selection of paint and related supplies.
The Extra Mile Promise was created to address and relieve the frustration consumers deal with when faced with the proposition of yet another trip to the store as a result of forgotten items or not enough paint. By providing the right products and expert knowledge, Ace is committed to helping consumers complete their paint projects successfully the first time and in one trip to the store. Ace is so confident in their one trip guarantee that they are willing to go “the extra mile” and provide free delivery to consumers who may be in need of additional paint supplies.
Our objective is simple: to be known as the #1, best, most convenient, most helpful and most credible store for paint in the neighborhood.
Award-Winning Customer Satisfaction
The J.D. Power 2017 U.S. Home Improvement Retailer Satisfaction StudySM ranked Ace “Highest in Customer Satisfaction among Home Improvement Retail Stores” for the eleventh year in a row. Ace has been awarded this ranking by J.D. Power every year since the inception of the survey in 2006.